1. Where is tokichoi from?
tokichoi is a fashion company hailing from Taiwan. We have various brands to cater to a different you - tokichoi for the everyday events, YOCO for the ultra-feminine ladies, and KODZ for the trend savvy fashionistas.
2. How often does tokichoi have new items?
Mark your calendars because we have new arrivals introduced every other Wednesday!
3. When does tokichoi have sales?
You’ll have to follow us on Facebook (TokiChoiSEA) and/or Instagram (TokiChoi_SEA) for the latest updates!
1. I see an item I like but I can't make up my mind. Can I reserve the item while I consider?
We're sorry, but we are unable to place a reservation for you at the moment. Word of advice: Don't hesitate!
2. An item I'm interested in is out of stock. What should I do?
You can always drop us an email to enquire about stock availability! Simply include the design name/reference code, size, and colour in your email and we will get back to you soon!
3. Where can I find the size guide?
A detailed size guide can be found under the description of every product. If you need further assistance, you can always drop us a message!
4. How can I amend/ cancel my order after it has been placed?
Amendments/cancellations may be subjected to conditions and you may contact our customer service officers for further assistance. To avoid any disappointment, we strongly encourage you to double check your orders before completing payment!
5. I see an item on sale but when I click into it, the promotional price is gone. What happened?
We're so sorry! Our promotion usually lasts for a limited time only. If the price has been reverted, it means that our promotion has ended. We are terribly sorry if you're disappointed. Our advice - Don't hold out, grab first!
6. I placed an order without using my coupon. What should I do?
Unfortunately, your coupon cannot be applied once you've checked out. So, please make sure you apply your coupon before placing an order!
1. How do I know if my order has been processed and shipped?
After placing an order with us, you will receive an email acknowledgment from us. You will be updated with the order status after we have shipped out your parcel.
2. What are the available shipping options?
tokichoi delivers your items directly from Taiwan via a third-party courier service. A tracking number will be sent to you via email once you order has been shipped out. You may either track the parcel on the respective websites or log into your account (on tokichoi.com) to view your order status.
3. Hey, why is my order cancelled?
Our sincere apologies! Your order may have been cancelled because the item is out of stock. This is generally due to overwhelming response, or an unforeseen technical glitch. If your order is cancelled for any other reason, we would definitely drop you an email/ call! For more information, please contact our customer service officers and we'd be more than delighted to answer your query!
1. I am only available during certain days/ time slots. Can I have the delivery made during a specific time slot?
We're sorry! As our courier service is being outsourced, we do not have control over their schedule. You may always contact the courier service directly to arrange for a more convenient delivery date/ time!
2. What if I missed my delivery?
You may arrange for a re-delivery with the courier service directly with the tracking number given. Don’t worry! The courier service will contact you in the event of a failed delivery.
However, should there be multiple failed delivery attempts, a small fee will have to be borne by the buyer for the next delivery attempt. Please pay the amount directly to the courier. As tokichoi has no control over the courier service’s schedule, we will not be liable for delivery charges from the 3rd attempt onwards. Please contact them directly to arrange for a convenient delivery date/ time to reduce the risk of re-delivery charges!
1. I will like to return an item. What do I do?
Please get in touch with our friendly customer service officers via email first before returning us your item. We will be happy to assist you on how to proceed. Alternatively, you may like to refer to our return policy for more details.
2. How do I return an item for a refund?
Currently, we offer refunds for a limited number of reasons only. For details, please refer to our return policy.
3. I do not like the item(s) I've received. What should I do?
We are sorry to hear that you’ve changed your mind, but we are unable to facilitate a refund for this reason. You may like to consider gifting the item to your close friends or family!
4. I received a defective item. What should I do?
Please drop us a message with these photos so that we can further assist you in getting a full refund:
- The defected area for verification
- Both the front and back of the washing label
- Merchandise with all tags attached and the plastic with the SKU barcode on the side
Please note that we have to verify the defect before a refund can be approved.
5.I have an incorrect/ missing item in my order. What do I do?
Please drop us a message and we will rectify the issue as soon as possible.
6. I have missed the 14-day restriction/ lost my invoice. What should I do?
Don’t panic! Just drop us a message with your order number and we will provide you with solutions on how to proceed.